Visiting Your Loved One

At PruittHealth, we believe family makes us stronger. So, we are focused on reuniting families with their loved ones in our care as soon as it is safe to do so. We work with public health officials and state leadership in Florida, Georgia, North Carolina, and South Carolina to host family visits in accordance with federal and state health guidance.

Indoor Visitation


Indoor visitation is allowed for all patients, regardless of vaccination status, as long as they are not COVID-19 positive or being quarantined to monitor for signs and symptoms of COVID-19.

Unvaccinated patients will not be able to have indoor visits if the location’s COVID-19 county positivity rate surpasses 10% and patient vaccination rate falls below 70%. In these instances, we suggest scheduling an outdoor visit (see below) or calling the My PruittHealth Call Center at (855) 742-5983 to discuss your options. 

 

Stay Connected
  • If you can’t visit yet, call (855) 742-5983 to schedule a video chat with your loved one. Click here for Microsoft Teams video chat instructions.
  • Visit the Emergency Preparedness page for updated testing information and other news.
  • Send a Caring Card
  • Learn more about our fight against COVID-19 here.

You do not need to schedule an indoor visit, but to help ensure a safe and enjoyable time with your loved one, we ask you to keep the following in mind:

  • Indoor visitation is available seven days a week from 10 a.m. to 8 p.m.
  • Each patient is allowed two visitors at a time.
  • If you are fully vaccinated, please bring your vaccination card (the actual card or a photo of it). We acknowledge the toll that separation and isolation have taken, and there is no substitute for physical contact, such as the warm embrace between a patient and their loved one. Therefore, if the patient and visitor are fully vaccinated, they can choose to have close contact (including touch) while wearing a well-fitting face mask and performing hand hygiene before and after the visit. 
  • Masks are required for all visitors and patients during visitation. Visitors should bring a cloth face covering or surgical mask to wear for the duration of the visit. 
  • All visitors will be screened upon entry, including a temperature check. Visitation will be denied for any visitor with symptoms, including a temperature above 99.9°F.
  • All visitors will be required to perform hand hygiene.
  • Visitation may occur in the patient’s room. If the patient shares a room, caregivers may help you find an alternative place to visit. 
  • Visitors should physically distance from other patients and staff in the center.   

Outdoor Visitation

If you prefer to visit outdoors, please make an appointment by clicking your location’s link below or call the My PruittHealth Call Center between
9 a.m. and 6 p.m., seven days a week, at (855) 742-5983.

  • Visitations are by appointment only and will be scheduled from 9 a.m. to 6 p.m. daily (subject to change).
  • Each patient will be allowed a maximum of five visitors at a time.
  • If you are fully vaccinated, please bring your vaccination card (the actual card or a photo of it). We acknowledge the toll that separation and isolation have taken, and there is no substitute for physical contact, such as the warm embrace between a patient and their loved one. Therefore, if the patient and visitor are fully vaccinated, they can choose to have close contact (including touch) while wearing a well-fitting face mask and performing hand hygiene before and after the visit. 
  • Masks are required for all visitors and patients during visitation. Visitors should bring a cloth face coverings or surgical mask to wear for the duration of the visit.
  • Visitation should occur in only the designated areas, such as the visitation tents or a patio, gazebo, porch, etc.

How to Schedule Your Outdoor Visit

Appointments are not required for indoor visits, but if you choose to visit outdoors, you will need to make an appointment online or by calling the My PruittHealth Call Center between 9 a.m. and 6 p.m., seven days a week, at (855) 742-5983.

Ready to schedule an outdoor visit? Click the location’s name to make your appointment.
Here are tips for making your appointment online.

 

Need assistance? Please call the My PruittHealth Call Center at (855) 742-5983.